General tickets are non refundanble and non transferable. 

If a ticket upon scanning, is not in the name of the booker and doesn’t match the valid identification provided it will be invalid and you won't be refunded.

In the situation of us (RSU) cancelling an event due to COVID-19, UK Government guidance changes or situations that are not in the RSU's control then a full refund will be given if an alternative date/venue can't be found.

The RSU has the right to cancel your ticket without explanation for any reason in line with our events policy.

For full information on our event policies and procedures please head to www.roehamptonstudent.com

Last entry is strictly 11:30pm for BOP. 

Admittance after this time is not possible.

You will need to provide a physical valid ID card and a valid student ID.

Guests will need to bring their valid physical identification. 

For international students, CitizenID cards are a great and accepted alternative that are accepted on all UK scanning systems.

We're located on Froebel Campus, next to The Union Bar. 

Our address is Roehampton Students' Union, Roehampton Lane, Roehampton SW15 5PJ

You can get in touch by emailing us at rsu@roehampton.ac.uk, messaging us through social media or using the live chat on our website.

You can follow our official social media accounts by clicking the links below:

Instagram 

Facebook 

Twitter 

Yes, you can leave the site up until the last entry time which is 11:30pm, when leaving you will need to re-queue and be researched in line with our events policy.

No, there will be food and drink vendors on-site where you can purchase refreshments.

Free water is available from the bar

Bystanders

First aid

Contracted security staff

RSU Staff Team

Bars will also have spiking tests

Trained staff behind the bars for welfare issues.

All bars and food vendors will be cashless, but we advise that you bring some form of cash payment in case we experience technical difficulties with our internal payment systems.

Yes, a cash point are available in Froebel Bar.

Yes, as a current students you will be allowed to bring in one guest who does not attend the university. You will be responsible for the behavior of that guest as per the RSU Events Policy. To purchase a guest ticket all you need to do is add a guest ticket to your basket.

If you have any questions or specific requirements please get in touch with the RSU team directly before the event and we will create a bespoke event plan for your needs so that you can fully enjoy the event. Please email rsu@roehampton.ac.uk. 

Registered carers will be permitted free access to the event. please email the RSU prior to the event to confirm this.

No, tickets will be found online and you will receive a wristband on entry to BOP

Your ticket will be available in your Native wallet or on the email associated to your Native account.

Please ensure you have your ticket ready to be scanned.

Yes, lost property will be taken to the RSU Reception where it can be collected Monday following the BOP

RSU is open 10-4pm

You are not permitted to bring in professional level cameras to the event such as DSLR cameras. Standard digital and mobile photography will be permitted during the event.

Yes, you can bring in a service dog to the event. Please email rsu@roehampton.ac.uk prior to the event so that we can ensure we can create a tailored plan for you.

Individual tickets will be available for events. They are on a first come first serve basis and once we hit capcaity no more can be sold due to our license and attendee saftey.

We have phone charging stations where you can rent portable chargers from. We always advise you ensure your phone is fully charged before heading out.

Yes we have a cloakroom available at the event where items are £1 to store.

Please contact the Native live chat in the bottom right corner and they will be able to assist directly.

The university has zero tolerance approach to drugs and drug abuse on campus. Every attendee will be searched on entry. If you are found with illegal substances or prohibited items on your person, you will be banned from the event and will face a student disciplinary as per the RSU Events policy

For further information on susbtances, we reccomend finding further information through organisations like The Loop - https://wearetheloop.org/

Vaping and e-cigarettes will be permitted in all outdoor areas of the event. Use of these devices will not be permitted in indoor areas of the event and persistent usage inside will lead to your removal from the event as per our Events Policy.

You will face an automatic one month ban.

Please make a member of staff aware and they will direct you to one of our welfare areas. We have a dedicated team of professionals on site should you need them. 

Regardless of the cause of you ill-health, our staff are trained to be non-judgmental and your wellbeing is the utmost importance.

Should anyone make you feel uncomfortable at any time, please talk to any member of staff. We have fully trained teams on site who will be able to respond to your situation sensitively and appropriately.

Our Bystander team will also be located across the event and will intervine if they spot any behaviour that we feel is inappropriate

Yes, Monte Hall features strobe lighting intermittently throughout the event. We keep this at the safest of levels but we understand that everyones light sensitivites can differ.

At each late night event we have a medical team & bystanders and if you feel unwell please speak to a member of the teams.

Off campus nightclubs also have strobe/SFX lighting.